We are TotalRock Music
Limited, (Company registration number [ ],
data protection registered number [ ])
("TotalRock/we/us"). At
TotalRock we are very serious about protecting your privacy. Your trust is our most important asset. This privacy policy explains how TotalRock
may collect information from you via our website and how that information may
be used subsequently. If you have any
queries in relation to this privacy policy please contact info@totalrock.com
By browsing and using our
website you agree to this policy governing your use of the website. If you do not accept this policy, you must
not use our website.
This policy applies only
to this website and not to other websites to which we provide links. We also enter into agreements with
commercial partners whose websites may be co-branded or framed by us and which
you may visit directly through our website.
These websites are not subject to our privacy policy. You are advised to read the privacy policy
of such other websites.
We may change our privacy
policy from time to time without notification and you should regularly review
this policy when you visit our site.
In order to provide the
services you want, and to allow you to experience a more personalised service
when you revisit us, we need to know your interests. We find these out by asking you, by reading your comments and by
looking at which are the most popular areas of our sites.
We will only collect
personal information from you (such as name, address, telephone number, email
address etc) which you have provided voluntarily to us either by completing
registration or enquiry forms or sending emails to us. Please do not submit your personal data to
us if you do not wish us to collect it.
·
Your e-mail address
·
Your password
·
Your title
·
Your name
·
Your postcode
·
Your mobile/home/work telephone number
·
Your street/flat number
·
The country in which you live
·
Your date of birth
·
Your occupation
Any or all of this
information is entered into TotalRock's customer database (we do not keep
details of your password).
Further examples of where
we may collect your personal information include (without limitation):-
·
If you order a product or service from us we may ask for
information including your name, e-mail address, delivery and billing address,
credit or debit card number and expiry date.
We may ask for your telephone number to be forwarded to the couriers who
may deliver your order. These details
allow us to process your orders efficiently.
·
If you enter a contest or promotion we ask for your name, address
and e-mail address. This is so we can
run the contest effectively and notify you if you have won.
In addition to asking you
to submit personal information, we may collect information about you
automatically when you visit the site.
The collection of information may involve the use of cookies and web
beacons. A web beacon is a small
graphic image placed on a web page that is designed to allow us to monitor
visitors to our site. A cookie is small
text file that is placed on your computer's hard drive by your web browser when
you first visit our site. The cookie
allows us to identify your computer and find out details about your last
visit. Most internet browsers accept
cookies automatically, but usually you can alter the settings of your browser
to erase cookies or prevent automatic acceptance if you prefer. If you choose not to receive our cookies, we
cannot guarantee that your experience with our website will be as quick or
responsive as if you do receive cookies.
The information collected
by cookies and web beacons is not personally identifiable, it includes general
information about your computer settings, your connection to the internet
e.g. operating system and platforms, IP
address, your browsing patterns and timings of browsing on our website and your
geographical location.
You agree that we may
obtain, hold, correlate, merge and use your information (including personal
information) for the purpose of providing you with our services and ancillary
services and for our internal business purposes. These include (without limitation):-
·
personalising your visits to the site and developing the design
and style of the site to improve our services to you;
·
to inform you about the latest changes to our website, or
products, services or promotional offers that you might find interesting;
·
communication (and personalising such communication) with you from
TotalRock and from other reputable and trustworthy third parties (if you have
agreed to such);
·
informing you if you have been successful in any of the competitions
or promotions;
·
compiling customer reviews;
·
for market research purposes;
·
to prevent you from posting illegal, offensive or objectionable
comments on our sites;
·
to enable third parties to carry out statistical analysis,
technical, logistical or other functions on our behalf including determining
behavioural preferences to manage online advertising;
·
for strategic development;
·
for any purpose required by law or regulation; and
·
for accounting purposes.
We may disclose your
information to any company by means of a centralised database to which all
companies have access or by means of a direct transfer of data from one office
to another.
We may provide third
parties, at our discretion, with certain aggregate statistical data about your
use of our websites, which data may include demographic data such as age range
and/or geographic location of groups of user.
It will not include information that could personally identify you.
With your consent, we may
supply personal information to third parties.
We reserve the right to
access and to disclose personal information to comply with applicable laws and
lawful government requests or requests by applicable regulatory bodies, to
operate our systems properly or to protect either ourselves or our other users.
We may transfer, sell or
assign any of the information described in this policy to third parties as a
result of a sale, merger, consolidation, change of control, transfer of assets
or reorganisation of TotalRock.
You consent to the
transfer of your personal information outside of the United Kingdom (which may
not provide the same protection for such information as the United Kingdom
provides) in the event that the processing of your information involves such a
transfer
We may monitor and keep
records of email communications which you send to us and other communications
with you in accordance with this policy and our other business interests.
No data transmission over
the internet can be entirely secure, and therefore we cannot guarantee the
security of your personal information and/or use of our sites. However we use our reasonable endeavours to
protect the security of your personal information from unauthorised access or
use.
TotalRock takes great
care to ensure your credit card information is safe. We use a secure connection and once your transaction is
completed, TotalRock does not keep a record of your credit card number. The only record TotalRock keeps is the
authorisation number received from the bank.
This is to ensure against the use of stolen cards.
Email Alert emails
contain IDs that are unique to each user.
Please do not divulge your password or forward Email Alert emails onto
others as they could access your personal details stored by us.
In addition to our
safeguards your personal information is protected in the UK by the Data
Protection Act. This provides that the
information which we hold about you should be processed fairly and lawfully and
should be accurate, relevant and not excessive. The information should, where necessary, be kept up to date and
not retained for longer than is necessary.
Please help us to keep your personal information accurate by updating
your registration details on the website.
For more information on
the Data Protection Act and the Information Commissioner please see
www.informationcommissioner.gov.uk
Should you no longer wish
to receive newsletters or services you have signed up for, or if you wish to
modify, review or receive copies of the personal information we hold about you,
or have any other queries please email info@totalrock.com including full
details of your request.
We may charge a small
administration fee in relation to fulfilling a request for access to personal
information.